Thank you for shopping with Parke Official. We strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our refund and return policy below.
Returns
We accept returns within 7 days of delivery. To be eligible for a return, the item must:
- Be unused, unworn, and in the same condition that you received it
- Be in its original packaging
- Include all tags, labels, and accessories
Items that show signs of use, damage, or alteration may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Items purchased on clearance or final sale
- Gift cards
- Items damaged due to misuse or improper handling by the customer
Return Process
To initiate a return, please contact our support team at:
When contacting support, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos (if the item is damaged or defective)
Our support team will review your request and provide instructions for returning the item if it qualifies.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery at [email protected] with photos of the issue. We will arrange a replacement or refund where applicable.
Shipping Costs
- Original shipping fees are non-refundable unless the return is due to an error from Parke Official.
- Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Contact Us
If you have any questions about our refund and return policy, please contact our support team:
We are committed to providing the best possible experience for our customers at Parke Official.